Your privacy is important to us TelcoChamps is committed to protecting your privacy as well as developing technology for offering you an exceptional online experience. This policy applies to information collected by us on our website.

THIS PRIVACY STATEMENT INCLUDING GDPR PRIVACY DESCRIBES

• Why we collect personal information
• What personal information we collect and when it is collected
• How your information is used and protected
• How We Collect & Use Your Personal Data
• When and with whom your information is shared
• How We Disclose Personal Data
• Your choices regarding your personal information

By using this Website, you consent to the data practices described in this Privacy Policy as We will post notices of all changes that materially affect the way in which your personally identifiable information may be used or shared in updates to our Privacy Policy. If you continue to use the Website after these notices of changes have been posted to the site, you hereby provide your consent to the changed practices.
If you have any questions about this Privacy Policy, please feel free to contact us through our Website or write to us at:

DataPrivacyOfficer@telcochamps.com
OR
TelcoChamps Global Outsourcing Pvt Ltd
Your address
Attn: Data Privacy Officer

THE INFORMATION WE COLLECT

We will collect personal information when you voluntarily provide it to us through specific forms provided on our website. In general, you may browse our website without providing any Personally Identifiable Information about yourself. We do automatically collect certain information when you visit our website such as the type of operating system, the pages browsed, the type of browser you are using, your IP address in order to provide better usability and personalized experience.

INFORMATION YOU GIVE US

We receive and store any information you enter on our Website or give us in any other way (your "personal information"). The information we collect from you may include things like

• Your name
• Your e-mail address
• Your phone number

You agree that the personal information you provide to us is reliable for its intended use, and is accurate, complete, and current. You will notify us of any changes to the personal information you have provided to us.

AUTOMATIC INFORMATION

Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our Website. We use cookies to create a more personalized experience on our Website. We will respect your choices relating to on-line tracking, whether you choose to reject individual cookies or set your web browser to reject cookies and other tracking technology. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the Service or certain areas or features of the Service.

APPLICATION COLLECTS COOKIES AND USES THEM AS FOLLOWS

• Required cookies
• Functionality cookies

USER CONTENT

We do not collect data categorized as sensitive personal by GDPR under Article 9, such as race or ethnic origin, biometric, medical, political opinions, religious or philosophical beliefs, or trade union membership.

IDENTITY AND CONTACT DETAILS OF THE DATA PROCESSOR

TelcoChamps is the Data Processor and is committed to protecting the rights of individuals in line with the new General Data Protection Regulation (GDPR).

LEGAL BASIS FOR PROCESSING ANY PERSONAL DATA

To meet TelcoChamps contractual obligations to their clients and to also respond to client inquiries.

LEGITIMATE INTERESTS PURSUED BY TelcoChamps AND/OR ITS CLIENTS

To provide lead generation, email Marketing, Appointment setting, call center services and advanced IT/back office solutions.

SOURCES OF PERSONAL DATA

TelcoChamps collects personal data from various sources, Vendor portals. We also collect some personal data directly from individuals who contact us to request changes or updates to data in our databases.

HOW WE USE THE INFORMATION WE COLLECT

Registration forms on our website require you to provide accurate contact information, which helps us deliver a high quality of service. By checking the box on the registration form and submitting your details, you are indicating your consent to receiving marketing emails from us and personally identifiable information that you provide (such as name, email address, telephone number) may be used to send you information about our company, product and services, special offers, and newsletters. To view or modify information previously submitted, or to opt out of receiving future communications, click the personalized link provided at the bottom of the email communication you receive.

HOW WE SHARE THE INFORMATION WE COLLECT

The personal data which we collect will be used for the following purposes

• To subscribe to our email notifications and/or newsletters
• For marketing communication – email marketing
• For sales related communication

The legal basis for this is the consent which you may provide to us as contained in Consent Section of this privacy policy.

CATEGORIES OF RECIPIENTS

TelcoChamps may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. TelcoChamps requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.
On receiving your explicit consent, we may also pass your information to our client under contractual obligation, to allow them to process the data as needed and as agreed with TelcoChamps. We may also disclose your Personal Information to meet legal obligations, regulations or valid governmental request.
Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of TelcoChamps, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event, in which case we will require any such buyer to agree to treat your information in accordance with this Privacy Policy.

NON-DISCLOSURE OF PERSONAL INFORMATION

We will not sell, share, or otherwise distribute your Personal information to third parties except as provided in this Privacy Policy. We may disclose your Personal Data to our partners and affiliates that agree to treat it in accordance with this Privacy Policy.

DETAILS OF DATA STORAGE

Your Personal data is stored in on-premise CRM which has built in secure Role-based data access. Audit logs are available in order to identify any potential data breaches. Our clients are also based in the USA, Canada and EU. Some of our clients are part of the Privacy Shield program, and we ensure that our clients in the USA provide an adequate level of data protection as mandated by GDPR.
Apart from this, we at TelcoChamps have adopted and implemented adequate information system controls and rules as required by GDPR to ensure effective levels of data protection, in particular relating to transfers of personal information outside the EEA.
Our website may have links to sites of our partners. Please read the privacy policies of partner websites as they may have different terms of use and privacy policies.

WEBSITE USAGE

Every effort has been taken to ensure the accuracy of the information on the website; the content is naturally subject to change. We are not responsible for any damages arising from the use of the information held on this server.
You should not use the Company's website in an unlawful manner. All terms and conditions set forth need to be adhered to.

HOW WE PROTECT THE INFORMATION WE COLLECT

TelcoChamps uses reasonable security measures to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction of, and to protect the confidentiality of, your personal information under our control, and appropriately limit access to it. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. The Website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Website in order to avail of our services & offerings

DATA RETENTION

We will retain personal information we collect from you where we have a justifiable business need to do so and/or for as long as is needed to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, legal, accounting or other purposes).

We will retain Personally Identifiable Information we collect from you

• Where we have a justifiable business need to do so
• For as long as is needed to fulfill the purposes outlined in this Privacy Notice
• For retention period required or permitted by law (such as tax, legal, accounting or other purposes)

When we have no justifiable business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?

During the period of our business engagement, you as a Data Subject will have the following rights

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organization.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

We can, at your request can confirm what information we hold about you and how it is processed

CONSENT

• We will not collect, store, retain, or use, your personal data, without your free, specific, and unambiguous consent. By consenting to this privacy policy, you give us the permission to process the personal data listed in this policy, for the purposes listed in this policy
• This consent is obtained by us by way of an opt-in procedure, and by clicking consent acceptance check box on the form, you provide us consent to process your personal data in line with the present privacy policy
• Please note that you can withdraw this consent at any point in time, and we will immediately cease the use of your personal data, and will delete the same as soon as possible. It is as easy to withdraw consent, as it is to give us consent, and your consent can be withdrawn by writing to us at unsubscribe@TelcoChamps.com.

COOKIES

First Party Cookies. The data we collect includes internet protocol addresses, browser types, web pages, operating systems, date/time stamps. To collect this information, a cookie is set on your computer or device when you visit our website. Cookies contain a small amount of information that allows our web servers to recognize you. We store information that we collect through cookies. We might also use the services provided by you to comply with the legal obligations brought by GDPR, such as managing your consents, requests, and company data (including this privacy policy). The data we collect includes internet protocol addresses, browser types, web pages, operating systems, date/time stamps etc.

PROTECTION OF MINOR'S INFORMATION

The website is not directed to children under the age of sixteen (16). TelcoChamps does not knowingly solicit PII from or market to anyone under sixteen (16) years of age. If you believe that we have received information from a minor, please notify us immediately and we will ensure that reasonable efforts will be made by us to delete such information from our database

OUR COMMITMENT TO SECURITY

TelcoChamps utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect. TelcoChamps takes reasonable steps to ensure that all dealings in personally identifiable information are processed fairly and lawfully after receiving the consent of the information provider.

YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

We give you access to your personal information. You may choose to Stop receiving marketing or promotional e-mails, direct mail, or other marketing communications, or Update, correct or amend your personal information
Opt-out of having your personal information disclosed to a third party or used for a purpose that is incompatible with the purpose(s) for which it was originally collected or subsequently authorized by you, Cancel your account or request that we no longer use your information to provide you services
Request removal of your personal information from our Website To do any of these, simply notify us of this decision by one of these methods Follow the unsubscribe link in any marketing email or following the directions included in any other promotional material received from TelcoChamps< Follow the unsubscribe link in any marketing email or following the directions included in any other promotional material received from TelcoChamps
br> Send an email to us at customerservice@telcochamps.com Write to us at: TelcoChamps Your address Attn: Customer Service/Privacy

Please note that any opt–out request sent via postal mail may take at least sixty (60) days to become effective.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

CHANGES TO THIS PRIVACY POLICY

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Privacy Policy will be identified by its effective date found at the bottom of this page. If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this Website, email us at privacy@TelcoChamps.com or write to us at: Follow the unsubscribe link in any marketing email or following the directions included in any other promotional material received from TelcoChamps
TelcoChamps Your address Attn: Customer Service/Privacy Last Updated: March 01, 2022